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Our return to work strategy

Update – 20/05/2021

Revised Office Opening hours Monday to Friday 9.00am to 5.00pm – Saturday 9.00.am to 2.00pm – Sundays Closed
We remain very busy and would like to apologise for current wait times for both sales appointments and installations

Restrictions permitting

It would also be advisable to also make an appointment on Saturday, as you could have to wait to see a sales-person, or for the previous customer to leave. Although we dont mind families coming in, we would ask that we maintain the correct distancing at all times.

Current economic climate

It seems highly likely that social distancing will remain in place, certainly for the medium to long term, so as a business we have implemented a safe return to work plan.

So what can we currently do for our customers?

House calls for surveys and installations are operating as normal
UPDATE April 2021 – Normal service with social distancing measures in place
Trade supply only for windows and doors from the majority of our range (please note lead times are currently much longer than normal)
Service calls
Online quotations via email
Online quotations through the use of modern technology like video calls
Installations are at 100% capacity.

Our plan to move foward

We have developed a Safe Operating Procedures document for both our staff and customers. Clicking the link will download this on a separate webpage.

Our glass federation – The GGF (Glass and Glazing Federation) have also produced a Safety Guidance for Homeowners.

We would insist that both documents are read and that you accept the terms before allowing us into your home

Further updates

We will update this page as and when we have further information or government guidance.

Sales calls/Urgent service calls

Our current opening hours are between 9.00am and 5.00pm Monday to Friday and Saturday between 9.00am to 2.00pm. If you are calling outside of these times then please do leave a message as this is constantly monitored and will be dealt with remotely. Our contact number is

01264 359355

You can also contact us via email. [email protected]

Our previous news release on trading can be found here

About
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Mark Pearce

With over four decades in the glazing industry, Mark Pearce has been at the heart of KJM Windows & Conservatories since 1983. Starting as a building labourer, he quickly rose through the ranks, working as a window and door installer from 1984, a factory operator manufacturing windows later that year, factory manager in 1992, and joining the sales team in 1994. Becoming a Director in 2002, and finally, the sole owner in 2010, Mark Pearce is truly a double glazing expert and has led KJM to become a leading supplier of high-quality windows, doors, and conservatories across Andover and the South of England.

Mark Pearce is a highly experienced specialist in the double glazing industry, having built his knowledge from the ground up through hands-on experience in installation, manufacturing, sales, and business management. Beyond his role at KJM, Mark is a keen blogger, writer, and traveller, often sharing insights on the latest innovations in the home improvement industry.