KJM offers a full ten year warranty on our products with the following important exceptions:

  • Broken Glass


  • Minor imperfections within the glass and outside the scope of the visual quality standards of the Glass & Glazing Federation. Free download GGF Guide Quality of Vision for further information.


  • Internal or external condensation on the glazing. Free download Condensation Guide for further information


  • Broken Letter Boxes


  • Finish of external furniture on doors – Full 10 year mechanical warranty


  • Paint finishes


  • Specialist items – Electrical, blinds and timber products – Manufacturers warranty only


  • Defects arising from fair wear and tear, lack of maintenance, wilful damage and negligence


  • All claims under the guarantee shall be notified to us within 2 months of when the defect was or should reasonably have been detected.


Please see the section Product Aftercare/Warranty Claims for further information

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