KJM offers a full ten year warranty on our products with the following important exceptions:

  • Broken Glass
  • Minor imperfections within the glass and outside the scope of the visual quality standards of the Glass & Glazing Federation. Free download GGF Guide Quality of Vision for further information.
  • Internal or external condensation on the glazing. Free download Condensation Guide for further information
  • Broken Letter Boxes
  • Finish of external furniture on doors - Full 10 year mechanical warranty 
  • Paint finishes
  • Specialist items - Electrical, blinds and timber products - Manufacturers warranty only
  • Defects arising from fair wear and tear, lack of maintenance, wilful damage and negligence
  • All claims under the guarantee shall be notified to us within 2 months of when the defect was or should reasonably have been detected.

Please see the section Product Aftercare/Warranty Claims for further information