Date posted: 18th November 2014
Inspire Customer Service Excellence Award
KJM who were also finalists last year, won the award this year based on independent feedback supplied by KJM’s customers. This feedback showed a customer satisfaction rating of 100% on a random sample of around one third of its customers in 2013. This award followed on from the recent national accolade "Network Veka Best in Region” in September.
Topping off a treble of successes this year, KJM Group were listed as one of five finalists in the G14 awards which recognises excellence in the glass and glazing industry – the third time the company has made the finals.
Fighting off competition from more than 7,000 installation businesses nationwide, KJM was again shortlisted as a finalist for its commitment to customer service and the way that it managed the installation process from the initial discussion with the customer through to installation and aftercare.
Mark Pearce, Owner and Managing Director, KJM Group, said: “It’s been a very good year, we’re absolutely delighted to have had our commitment to customer service recognised by three different bodies, including the Inspire Business Awards, here in Hampshire and nationally by the G14 Awards.
“To be awarded Network VEKA 100 per cent Club status is also important because it’s founded on an independent survey of our customers and is a genuine reflection of their feedback - that means a lot to us. Now we have won the Inspire Service Excellence Award it shows the whole KJM team is dedicated in its commitment to customers. On Friday the 21st of November we are attending the Hyde Park Hilton in London for the G14 to see if we can make it a clean sweep”
The Inspire Business Awards celebrate the success of local businesses in north Hampshire, from Andover in the west to Farnborough in the east and everywhere in between. The awards are open to those from across the region , including Basingstoke, Fleet, Aldershot, Odiham and Yateley and will ensure leading local businesses (both large and small) gain the recognition they deserve for themselves and most importantly for the dedication and commitment of their staff.
The awards programme has been a huge success since 2005 with hundreds of local businesses attending the Inspire Business Awards Dinner each year. INSPIRE14 showcased regional businesses and centred around an outstanding awards ceremony to promote the continued success of the region’s businesses and growth of the local economy.
Pictured above KJM's Managing Director Mark Pearce collecting the award from category sponsor Philip Knight - Credit & Risk Director – Asset Advantage